Shipping Policy

Last updated: September 16, 2026

Order Processing

norelmont™ orders are generally reviewed and prepared for shipment on business days. Processing time is separate from carrier transit time and may vary because of product availability, payment verification, holidays, promotional periods, or unusually high order volume.

Shipping Methods and Costs

Available shipping methods, applicable charges, and estimated delivery ranges will be displayed during checkout when supported for the selected destination.

Delivery timeframes are estimates only and do not represent guaranteed arrival dates.

Tracking Information

When tracking becomes available, a shipping confirmation will be sent to the email address provided during checkout. Carrier systems may require additional time to display tracking activity after a label is created.

Delivery Delays

Delivery may be affected by carrier operations, customs procedures, weather, transportation disruptions, holidays, remote destinations, or circumstances outside our reasonable control. We cannot guarantee carrier transit times after an order has been transferred to the shipping provider.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable address. Contact us immediately if you notice an error. Address changes cannot be guaranteed after processing has started.

Additional shipping charges may apply if a package must be resent because the customer supplied incomplete or incorrect information.

International Orders

International shipments may be subject to customs duties, import taxes, brokerage charges, or customs-clearance fees imposed by the destination. Unless otherwise stated during checkout, these charges are the recipient's responsibility.

Lost, Delayed, or Delivered Packages

If tracking shows an unusual delay, contact our support team so we can review the available carrier information.

If tracking shows delivery, check your mailbox, delivery area, building reception, household members, neighbors, and the carrier before contacting us. Resolution depends on the circumstances and applicable carrier procedures.