Contact Us
Need help with a norelmont™ beauty product or an existing order? Our customer-service team can assist with product information, order questions, shipping updates, returns, payments, and privacy-related requests.
Brand: norelmont™
Operating Company: Shanghai Baiyiyong Network Technology Co., Ltd.
Owner: Li Mingyong
Company Registration Number: 91310230MAKB7BC242
Registered Address: Building 1, Lane 1333, Jiangnan Avenue, Changxing Town, Chongming District, Shanghai, China
Email: service@norelmont.com
Contact Phone Number: +86 136 7019 5112
Customer Service Hours: 24 hours a day, 7 days a week
Order Support
When contacting us about an existing purchase, include your order number and the email address used during checkout. This helps our team locate your order and assist you efficiently.
Damaged or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, include clear photographs or videos showing the product, product packaging, outer package, and shipping label.
Returns
Please contact us before returning any product. Our team will review your request and provide the applicable return instructions and return destination. Products returned without prior authorization may not be accepted.
Response Times
Customer service is available 24 hours a day, 7 days a week. We normally respond within 24–48 hours. Requests involving shipping carriers, payment providers, order investigations, or privacy matters may require additional review time.