Return Policy

Last updated: September 16, 2026

30-Day Return Window

You may request a return within 30 days after confirmed delivery. Contact customer service before returning any product. We will review your request and provide return instructions and the applicable return destination.

Return Eligibility

Unless a product was received damaged, defective, or incorrect, returned products must be unused, unopened, unaltered, and in their original condition. Seals, labels, accessories, inserts, and original packaging must remain intact.

Proof of purchase and photographs may be required.

Beauty and Hygiene Products

For health, hygiene, safety, and product-integrity reasons, opened or used cosmetics, skincare products, beauty tools, applicators, personal-care products, and other hygiene-sensitive items are generally not eligible for preference-based returns unless defective or otherwise required by law.

Non-Returnable Items

Non-returnable products may include opened hygiene-sensitive goods, personalized products, gift cards, clearance or final-sale items, and products specifically identified as non-returnable before purchase.

Damaged, Defective, or Incorrect Orders

Inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Include your order number and clear photographs or video showing the product, packaging, outer parcel, and shipping label. We will review the information and provide an appropriate resolution.

Return Shipping Costs

For change-of-mind returns or incorrect selections made by the customer, return shipping costs are generally the customer's responsibility. If we confirm that a product was damaged, defective, or incorrectly supplied, we will provide the appropriate instructions.

Original shipping charges are generally non-refundable unless required by applicable law.

Refunds

Approved refunds are normally issued to the original payment method after the returned product has been received and inspected. Processing times depend on the payment provider, bank, or card issuer.

Where permitted, deductions may be made for missing parts, opened seals, damaged packaging, excessive handling, use, alteration, or other loss in value caused after delivery.

Exchanges

Exchange availability depends on current inventory. In some cases, you may need to return an eligible product and place a new order after the return is approved.

Order Cancellations

Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed once processing, packing, fulfillment, or dispatch has begun.