Contact information
CONTACT US
Need help with a norelmont™ beauty product or an existing order? Our customer service team is available to assist with product information, order questions, shipping updates, returns, payments, and privacy-related requests.
COMPANY INFORMATION
Brand: norelmont™
Operating Company: Shanghai Baiyiyong Network Technology Co., Ltd.
Owner: Li Mingyong
Company Registration Number: 91310230MAKB7BC242
Registered Address: Building 1, Lane 1333, Jiangnan Avenue, Changxing Town, Chongming District, Shanghai, China
Email: service@norelmont.com
Contact Phone Number: +86 136 7019 5112
Customer Service Hours: 24 hours a day, 7 days a week
ORDER SUPPORT
When contacting us about an existing purchase, please include your order number and the email address used during checkout. This information helps our team locate your order and assist you more efficiently.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
Include your order number and clear photographs or videos showing the product, product packaging, outer parcel, and shipping label where applicable. Our customer service team will review the information and advise you of the appropriate next steps.
RETURNS
Please contact us before returning any product. Our team will review your request and provide the applicable return instructions and return destination.
Products returned without prior authorization or to an address not provided by our customer service team may not be accepted.
RESPONSE TIMES
Our customer service channel is available 24 hours a day, 7 days a week. We normally respond to customer inquiries within 24–48 hours.
Requests involving shipping carriers, payment providers, order investigations, returns, or privacy matters may require additional review time.